All of our candles are handmade and shipped to order to ensure quality as well as the freshest candle that you can purchase. If you are unhappy with your selection, simply contact us and we will gladly replace it for you for free. Sorry, do to the nature of the product, we do not offer refunds, but do offer replacement or store credit good towards our store located at 400 Glen Cove Ave, Sea Cliff, NY, 11579, as well as our on line store.

We do check and double check our personalized items to make sure that they are as your requested. Please double check your personalized message when order to make sure of spelling and punctuation marks, if required. If you notice that an error was made, please contact us asap and we will correct the mistake free on charge. If the product has been shipped prior to being discovered, we would send you only the personalized portion to replace the one sent, as well as instructions on assembly, if required.

For our programs and invitations, we will send you a proof to review via email prior to actual printing. Please make sure to double check for any mistakes and misspellings. It is recommended that you print the proof and review it. Many times mistakes are more prominent when printed then by screen.